Shipping policy

Shipping Policy

Thank you for shopping with Lono. We’re committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been processed and shipped, along with tracking information.

Please note:

  • Orders placed after business hours will begin processing the next business day.

  • During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Time

Once your order has been shipped, delivery typically takes 1–7 business days, depending on your location and selected shipping method.

Estimated delivery time = Processing Time (1–3 days) + Shipping Time (1–7 days)

Please note that delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or high demand periods.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping on qualifying orders (if applicable)

  • Standard shipping

  • Expedited shipping (if available)

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow up to 24–48 hours for tracking information to update.

If you do not receive tracking details, please contact us at:
[your email here]

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping information, contact us immediately at [your email here]. We cannot guarantee changes once the order has been processed.

Lost or Stolen Packages

Lono is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package is marked as delivered but you have not received it, please:

  • Check with neighbors

  • Contact your local carrier

  • Reach out to us for further assistance

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

📧 [ lonoamigoeg@gmail.com]
We’re happy to help!